Last Revised: 2023-12-10 18:37:32

REFUND POLICY

Introduction

At Softedemy, we value our customers and strive to provide them with clear and fair refund policies. This document outlines the Refund Policy for products and services obtained through our website, Softedemy.com, including our online shop (www.softedemy.com/shop) and courses page (www.softedemy.com/course-list), as well as services requested via our quote page (www.softedemy.com/get-quote).

Policy Overview

1.      Non-Refundable Products and Services:

All online and offline products and services, once issued, are non-refundable.

Customers are encouraged to review demo videos available under product descriptions and on our YouTube channel (www.youtube.com/@softedemy) before making a purchase.

The policy applies equally to digital items, services, and courses. Exceptions to this policy are limited and specified below.

2.      Returns and Refunds for Non-Delivered Products:

Products not delivered to the customer, regardless of being online or offline, may be eligible for a return.

Online products with assigned usernames and unique IDs are non-refundable.

For lifetime product purchases, a one-month subscription fee will be deducted, with the remaining balance refundable if applicable.

3.      Offline Products:

Once delivered, offline products (e.g., XER files, XLSX files, Power BI files) cannot be returned.

Taxes on products are non-refundable.

Detailed product descriptions and demo videos are provided for customer review before purchase.

4.      Services and Courses:

Payment schedules agreed upon during the quotation process are non-refundable.

Course purchases should be preceded by viewing the available demo to ensure satisfaction.

Refund claims for services or digital items require a 15 to 28-day processing period.

Customers must use the same payment gateway for refunds as was used for the purchase.

5.      Limitations of Responsibility:

Softedemy is not responsible for issues arising from cloud server crashes or product failures due to system firewall protections.

Customers are responsible for ensuring that their PC settings allow for the use of Softedemy products.

Charges may apply for online software resolution services if live support is deemed unnecessary.

Additional fees may be charged for new product updates or third-party product issues.

Refund Process

To apply for a refund, customers must contact us through our contact page or by emailing [email protected]. Please provide all necessary information and documentation to support your refund request.

Conclusion

This Refund Policy is part of our commitment to ensuring a transparent and fair transaction process. By purchasing products or services from Softedemy, you acknowledge and agree to this policy. For any questions or further clarification, please contact us directly.  [email protected],  phone  +923155537580  or  other  contacts provided below.

Please note that this policy may be updated or modified, with the latest version always available on our website.